When something goes wrong with a card, a payment, or a login, the difference between a quick fix and a long headache is usually knowing exactly which number to call. First Abu Dhabi Bank runs separate lines for different services, so this page lays them out clearly, explains which one to use for which problem, and walks through the situations where calling matters most, such as a lost card or a suspected fraud. Every number here is taken from FAB’s own contact page so you are not dialling something out of date.
FAB Customer Care Contact Numbers
FAB splits its support across dedicated lines. Using the right one saves you time in the menu, since each routes to a team that handles that service.
| Service | UAE | International |
|---|---|---|
| FAB customer care (general) | 600 52 5500 | +971 2 681 1511 |
| Ratibi prepaid card | 600 52 2298 | +971 2 499 6279 |
| Payit wallet | 600 54 3329 | +971 2 499 6411 |
| FAB Islamic | 800 2200 | +971 2 499 6299 |
| National Housing Loan | 600 56 0137 | +971 2 499 6111 |
The general line on 600 52 5500 is the one to use for most account, card, and online banking matters. Note that the Ratibi card has its own dedicated number, which is worth saving separately if your salary is paid that way.
Which Number Should You Call?
Picking the right line first means less time navigating menus. Here is the quick match.
General banking
Account questions, debit and credit cards, online banking, transfers, and most everyday issues go to 600 52 5500 within the UAE.
Ratibi salary card
Salary not showing, card activation, or a balance problem on a Ratibi card is handled on its own line, 600 52 2298.
Payit wallet
Anything to do with the Payit digital wallet, including linking a card or a stuck transfer, has a separate number, 600 54 3329.
Calling from abroad
Use the international format, starting +971, for the matching service. International call charges from your carrier will apply.
When to Contact FAB Customer Care
You can reach FAB support for almost any banking concern. The most common reasons people call include:
- Debit or credit card problems, including a card not working at a terminal.
- Reporting a lost or stolen card and blocking it.
- Account balance questions and statement requests.
- Ratibi or prepaid card salary issues.
- Help with FAB mobile app or online banking login.
- Disputing a transaction or flagging suspected fraud.
- Loan, mortgage, and financing enquiries.
- Updating your registered mobile number or contact details.
- Applying for a new FAB account, card, or product.
Lost or Stolen FAB Card: Act Immediately
If a FAB debit, credit, or Ratibi card is lost or stolen, blocking it quickly is the single most important step to prevent unauthorised use. Time matters here more than anything else.
- Call 600 52 5500 inside the UAE, or +971 2 681 1511 from abroad. For a Ratibi card you can also use its dedicated line.
- Follow the voice prompts to block the card straight away.
- Request a replacement, which is typically delivered within a few working days.
- Confirm the block by email or through the FAB mobile app once it is done.
If you have the FAB app, you can often freeze the card yourself instantly from within it, which is faster than waiting on a call and can be undone if the card turns up. Treat the freeze as your first move, then call to arrange a replacement. Save the helpline in your phone now, so you are not searching for it during an emergency.
FAB Mobile App & Login Support
Most app and online banking problems are credential or version issues that support can resolve quickly. Common requests include:
- Resetting your online banking password.
- Unlocking a suspended or locked account.
- Fixing app login failures.
- Reporting a transaction that posted incorrectly.
- Re-enabling biometric login after a phone change.
For these, call the general line on 600 52 5500 and choose the digital banking option from the menu. Before you call, it helps to have your User ID and registered mobile to hand, and to make sure the app is updated, since an outdated version causes many login problems on its own.
Reporting Fraud or an Unauthorised Transaction
If you spot a transaction you did not make, speed protects your money. Do not wait to see whether it reverses on its own.
- Call 600 52 5500 immediately, or freeze the card in the app first if you can.
- Give the transaction details and confirm your identity when asked.
- FAB can block the compromised card and arrange a replacement.
- You should receive follow-up on the status of the case.
One rule protects you more than any other: FAB will never call, text, or email asking for your full PIN, password, or a one time password. Anyone who does is attempting fraud, regardless of how official they sound. Enabling transaction alerts means you see every charge as it happens, which is the earliest possible warning that something is wrong.
Other Ways to Reach FAB
Calling is not the only route. Depending on the issue, another channel may be quicker.
FAB mobile app
Freeze a card, check balances, and raise some requests directly, without calling at all. Often the fastest option for cardholders.
Official website
bankfab.com carries FAQs, the branch and ATM locator, and the secure complaint process for issues that are not urgent.
Social media
FAB is on Facebook, Instagram and X as @fabconnects, and LinkedIn, useful for general questions. Never share account details in a public post or DM.
Branch visit
For anything needing documents or in-person verification, find your nearest branch with the locator on the FAB website.
Business & Corporate Support
Corporate clients and SMEs have their own support routes rather than the personal banking line. These cover transaction and account management, corporate internet banking access, payroll and Ratibi service setup for employees, and trade finance, loan, and treasury queries. Businesses can also use FAB’s corporate online banking portals for secure communication with the bank. If you manage a company account, your relationship manager or the corporate portal is usually a faster first point of contact than the general helpline.
Tips for a Faster Call
Have your details ready
Your Emirates ID, account or card number, and registered mobile speed up identity checks at the start of the call.
Call the right line
Using the Ratibi or Payit number for those services skips menu layers meant for general banking.
Try the app first
For freezes, balances, and resets, the app may solve it in seconds without a queue.
Note your reference
For disputes or complaints, write down the reference number you are given so you can follow up.
FAB Customer Care FAQs
What is the FAB customer care number in the UAE?
The general FAB customer care number in the UAE is 600 52 5500. The Ratibi prepaid card has its own line on 600 52 2298.
Can I contact FAB from outside the UAE?
Yes. Call the international number for your service, such as +971 2 681 1511 for general support, though your carrier’s international call charges will apply.
What should I do if my FAB card is lost or stolen?
Block it immediately, ideally by freezing it in the FAB app, then call 600 52 5500 to confirm and request a replacement. For a Ratibi card you can also use its dedicated line.
How do I contact FAB about a Ratibi or prepaid card?
Use the dedicated Ratibi line, 600 52 2298 within the UAE or +971 2 499 6279 from abroad, for salary, activation, and balance issues.
What is the number for the Payit wallet?
Payit has its own support line, 600 54 3329 within the UAE, separate from the general banking number.
Will FAB ever ask for my PIN or OTP?
No. FAB will never ask for your full PIN, password, or one time password by call, text, or email. Any such request is a scam and should be ignored and reported.
How do I report a fraudulent transaction?
Call 600 52 5500 as soon as you notice it, freeze the card in the app if you can, and provide the transaction details so FAB can block the card and investigate.
Conclusion
Knowing the right FAB number before you need it turns a stressful moment into a quick call. Save the general line, 600 52 5500, and the dedicated Ratibi or Payit number if you use those services, keep the FAB app installed for instant card freezes, and remember that the bank will never ask for your PIN or OTP. With those few things in place, help is genuinely one call away when it matters.